Our Return Policy
You have a maximum of 15 days from the date of delivery to return your merchandise. Returns postmarked or made after 15 days will not be accepted. Most returns are refunded via store credit or The WOW! Factory Outlet gift card. Your return will be processed 5-7 business days after we receive the merchandise back. We will provide a return label with every shipment. The original shipping fee, if any, is non-refundable.
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Please Note: Please return item with the correct return label otherwise it will require additional time to process the return. You will receive a store credit for non-eligible items returned.
What items can I return?
You can only return items that have not been worn, washed, damaged, or have the tags removed. The hygiene sticker must also be intact.
Merchandise that cannot be returned
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Bras
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Panties/Underwear
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Bodysuits
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Lingerie
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Cosmetics
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Jewelry
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Accessories
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Any other items noted as not being supported
Return shipping labels
The WOW! Factory Outlet offers return shipping labels for US customers only. Please use the correct return shipping labels for each purchase as to not delay the processing of refunds. If you lose or misplace the return label, you must purchase your own and we will not refund the shipping cost.
Quality check
Once we have received the returned item, we will do a quality check to make sure that it meets our return requirements. If the item passes, we will process your refund. If the item does not pass our quality check, we will reject the return and a refund will not be issued.